Why you should bring more inquiry into conversations.
We've looked at the idea of broadcast behaviours. The recommended action being for consultants to bring more inquiry into conversations. As a result you may start delving deeper into other people's statements. You can also invite them into your thinking too. Is the ability to balance
What about managing your broadcast behaviours?
Following the previous post on handling other's broadcast behaviours, here are more ideas to test, this time applied to yourself. 1. (M) Make your point. As consultants we are often expected to offer our point-of-view. Limit your input to what people need to know ... not everything you know.
3 ways to handle broadcast behaviours
Some broadcast behaviours you might have noticed, where people are: * Speaking. * Waiting to speak (a.k.a. fidgeting). * Interrupting. When you notice these, what can you do about them? Three useful ideas you might test out are: 1. Acknowledge. What about meetings where someone raises the same topic every time?
What is it about 'broadcast people'?
As a facilitator I had the privilege of working with dozens of groups. This gave me the opportunity to observe many instances of interpersonal communications. The predominant style was broadcast. That’s when people push their agenda and point of view forward. Three things you might notice ‘broadcast people’ doing
The touchstone in context
It's strange. You get a concept and then see it in lots of different contexts. Remember the short brief introducing the concept of touchstones? Here's an example from Ian Sanders' latest book - 365 Ways to Have a Good Day. Imagine if your younger self
Touchstone
Last year a client told me they use the word 'remarkable' as a touchstone. It reminds them to make every client experience worthy of remark. Remark - able. What are your touchstones?
What happens when you start initiativ-ing?
Many consultants act like contractors. In other words they take orders and do a job, like an employee but not. They get paid well, they're happy. From the client's perspective they get someone who's competent and does as they are asked. The client'
We Avoid Hype ...
Early this week I read a coaching programme USP (unique sales proposition) which led with the words "We avoid hype ..." This got me thinking about the number of times hype creeps into otherwise well written content. Overcooked phrases like 'deeply embeds ...' , 'extraordinary, long lasting ...'
Danger Zone Guesswork
Even for similar projects, clients have different ways of measuring success. Don't take that on statement on face value, try this exercise out for yourself. How do you know someone loves you? Since it's Valentine's Day soon, that's useful to know. Do
The How And When Question
How do I improve and develop my skills? It's challenging, because you're in the thick of delivery work. You're working with clients every day. So, not only do you need to ask how, but also when. How and when do I have time to