Skip to content

Avoiding the gravitational pull of black hole communication Part II

Clive
— 1 min read

That's really just the third step to ensure you don't disappear into communication black hole. The first two are about channels of communication and an agreed failsafe.

Step 1: Agree the best channel for staying in touch throughout the process.  "What’s the best way for me to stay in communication with you?"

Step 2: Agree the failsafe for when that channel isn't working. "I feel sure this won't happen, but with some clients I find myself disappearing into a communication black hole when I've sent a proposal over. If that happens what would you like me to do to get us back on track?" (Personal phone line perhaps?)

Step 3: Agree the clients actions on receipt of your proposal. "And you agree to review our proposal with your team before 16th July. Then we'll have a telephone conference call at 10 on 17th July. Is that ok?"

The Weekly Brief

Clive

Related Posts

Members Public

What's really going on

“ … all of us hold on tightly to many things we don’t really have.” This line from Patrick Rhone’s book - This Could Help - got me thinking about our attitudes toward pipelines, relationships, and services.

Members Public

The deluxe service

If you’ve stayed at a posh hotel you may already know about the deluxe services that are available … if you have enough money. And, I’m not talking about a bigger room and well-stocked the mini-bar. That’s nice but with the deluxe service comes a suite with a

Members Public

3 things I listened to last week

I'm well on the way to recovering from last months surgery. If you're reading this on Sunday, then I'm on my way back to my new home in Ireland. It will be great to be back into the wild mountains and fresh air. With