Words
What is it about 'broadcast people'?
As a facilitator I had the privilege of working with dozens of groups. This gave me the opportunity to observe many instances of interpersonal communications. The predominant style was broadcast. That’s when people push their agenda and point of view forward. Three things you might notice ‘broadcast people’ doing
The touchstone in context
It's strange. You get a concept and then see it in lots of different contexts. Remember the short brief introducing the concept of touchstones? Here's an example from Ian Sanders' latest book - 365 Ways to Have a Good Day. Imagine if your younger self
Touchstone
Last year a client told me they use the word 'remarkable' as a touchstone. It reminds them to make every client experience worthy of remark. Remark - able. What are your touchstones?
What happens when you start initiativ-ing?
Many consultants act like contractors. In other words they take orders and do a job, like an employee but not. They get paid well, they're happy. From the client's perspective they get someone who's competent and does as they are asked. The client'
We Avoid Hype ...
Early this week I read a coaching programme USP (unique sales proposition) which led with the words "We avoid hype ..." This got me thinking about the number of times hype creeps into otherwise well written content. Overcooked phrases like 'deeply embeds ...' , 'extraordinary, long lasting ...'
Danger Zone Guesswork
Even for similar projects, clients have different ways of measuring success. Don't take that on statement on face value, try this exercise out for yourself. How do you know someone loves you? Since it's Valentine's Day soon, that's useful to know. Do
The How And When Question
How do I improve and develop my skills? It's challenging, because you're in the thick of delivery work. You're working with clients every day. So, not only do you need to ask how, but also when. How and when do I have time to
This Quote Is So Good
In November I read 'A quote worth repeating' suggested by Emma Blomkamp. The quote comes from a 2019 interview with Gloria Steinem. Here it is. “We need to remember to listen as much as we talk, especially if we are in a place where we might have a
Insight and Empathy
It's easier to sell when you know a client's desired outcome and the obstacles they face. You might ask questions like: * What would success look like for you? * What about your organisation keeps you awake at night? But these questions lack something. They're not
Words matter.
Words matter. Solution partners are not ‘vendors’. Customers aren’t ‘punters’.