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Leaders: the smart alternative to Customer Satisfaction Survey invitations ...

Clive

We all get these in our inbox. The idea behind them is to get feedback, see how your team is doing, and make improvements where necessary.

I'm guessing most customers - like me - ignore them.

Tips for finding ways to get better ...

Don't:
-- Rely on email.
-- Spend your day in meetings, or hiding in your office.
-- Avoid direct contact with customers.

Do:
-- Walk the shop floor, see what's happening.
-- Work alongside your team, reinforce desired behaviours.
-- Meet customers in the wild, talk to them 😱.

Then you'll have gathered some reliable data to base those improvements on.

What have I missed?

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Clive

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