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Empathy before problem solving

Clive

We all know how essential it is that we put ourselves in the clients shoes. So how come we don't do what we know?

Related post: Four fears that stop clients buying consultancy projects.

The Weekly Brief

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What's really going on

“ … all of us hold on tightly to many things we don’t really have.” This line from Patrick Rhone’s book - This Could Help - got me thinking about our attitudes toward pipelines, relationships, and services.

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The deluxe service

If you’ve stayed at a posh hotel you may already know about the deluxe services that are available … if you have enough money. And, I’m not talking about a bigger room and well-stocked the mini-bar. That’s nice but with the deluxe service comes a suite with a

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3 things I listened to last week

I'm well on the way to recovering from last months surgery. If you're reading this on Sunday, then I'm on my way back to my new home in Ireland. It will be great to be back into the wild mountains and fresh air. With