#1. No welcome. No warmth.
#2. Warm welcome. Friendly service.
It's obvious which gets the business. #1 = dead. #2 = busy.
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Late afternoon walk. The wind is getting up. Ahead of Storm Austen maybe. One farmer out muck spreading. Another is flaying hedges. They’re winter aware. What did you notice today?
I noticed bold ambitions require an unreasonable agenda. Which means pushing higher standards and not accepting the status quo performance. Most people don’t like being on the receiving end of this type of strong leadership. And so some leaders dilute their mission to accommodate this resistance. They end up
Do it for the 80 year old you that is sitting there thinking "I'm so glad I did that" From Stories with Kiki on Substack